Server room aisle with racks of patched network switches and a laptop on a service cart
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09 · After the install

Service and maintenance for the systems we install

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Dathermark is a systems integrator in Petaling Jaya, Selangor, Malaysia. When a system we installed needs attention, you call the people who built it.

Preventive and corrective maintenance for the systems we integrate: CCTV and electronic security, access control, AV and collaboration rooms, projectors, printers and supported ICT. Contracts sized to your site, with defined response times and monthly reporting.

  • Preventive maintenance: scheduled visits per site or per unit, with checklists and a report after each visit
  • Corrective maintenance and ad-hoc repair: faults diagnosed and fixed at agreed rates, with the number of calls per year set by your requirement
  • SLA-based response and reporting: defined response times and consolidated monthly reports for monitoring and planning
  • Lifecycle upgrades: firmware, storage, camera and display refresh planned before failure rather than after it
  • Coverage: CCTV and security systems, access control, AV and collaboration, projectors, printers and supported ICT and network equipment
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Engineer fitting a rack mounted unit into an equipment rack

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Describe the site and the problem. We'll start with an initial consultation and put our recommendation in writing, no obligation.